Here you can find tips and tricks of good communication as well as the latest site news. Keep checking back here for the latest posts.
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I recently had the honour of working with two local GP Practices, helping to train their reception staff in communication skills and strategies to help in their day to day duties. While designing these workshops I became very failure with the difficulties front line...read more
We all know how important a summary is during a consultation, but still its easy to neglect to include one when you feel pressed for time. When you have ten minutes to cover a range of symptoms, check red flags, come to a diagnosis, discuss management, safety net and...read more
One of the most important and useful bits of feedback I find myself giving time and time again is to elicit the patients ideas, concerns and expectations (aka, ICE) early in your consultations. Not just in exams but in day to day practice as well. A bone of contention...read more
Actors are all too familiar with the what-do-I-do-with-my-hands panic. You’re standing on stage and are all of a sudden become very aware of your arms and hands and can’t find a way of positioning them in a way which feels natural. Time and time again I hear trainee...read more
We have all heard that its important to say sorry when someone feels things have not gone as hoped but to demonstrate this point let me tell you a story with two endings. Tom was walking through a corridor at work. It was a long corridor with lots of double doors....read more
My name is Ed Kennedy, I am a communication skills trainer, facilitator, simulator and I run Procommskills. For the last 10 years I have been working all over the UK and internationally training doctors and other medical practitioners in communication skills to help...read more