Here you can find tips and tricks of good communication as well as the latest site news. Keep checking back here for the latest posts.
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A shared agenda and shared management plan are increasingly important parts of consultation skills. This guide will show you the benefits of this and give some helpful top tips to empower patients by incorporating sharing into your interactions.read more
Working as a Patient Simulator (Video) Last year I was asked to take part in a short film produced by the Graduate Entry Medicine (GEM) course at the University of Nottingham. The film aims to help demonstrate how patient simulation and their communication skills...read more
With the CASC exam costing over £1000 to sit, it's not something to take lightly. You'll want to do all you can to ensure you pass the first time. Today we are going to talk about some of the CASC preparation steps you can take to maximise your chances of passing the...read more
Exams are stressful. They are expensive. And they are hard. But after working as an exam actor and as a trainer on more preparation courses than I can count for almost a decade, I have got some really valuable tips to help you through the process and give you the best...read more
I recently had the honour of working with two local GP Practices, helping to train their reception staff in communication skills and strategies to help in their day to day duties. While designing these workshops I became very failure with the difficulties front line...read more
We all know how important a summary is during a consultation, but still its easy to neglect to include one when you feel pressed for time. When you have ten minutes to cover a range of symptoms, check red flags, come to a diagnosis, discuss management, safety net and...read more
One of the most important and useful bits of feedback I find myself giving time and time again is to elicit the patients ideas, concerns and expectations (aka, ICE) early in your consultations. Not just in exams but in day to day practice as well. A bone of contention...read more
Actors are all too familiar with the what-do-I-do-with-my-hands panic. You’re standing on stage and are all of a sudden become very aware of your arms and hands and can’t find a way of positioning them in a way which feels natural. Time and time again I hear trainee...read more
We have all heard that its important to say sorry when someone feels things have not gone as hoped but to demonstrate this point let me tell you a story with two endings. Tom was walking through a corridor at work. It was a long corridor with lots of double doors....read more
My name is Ed Kennedy, I am a communication skills trainer, facilitator, simulator and I run Procommskills. For the last 10 years I have been working all over the UK and internationally training doctors and other medical practitioners in communication skills to help...read more