News, Updates, & Resources

The limitations of ICE

After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.

A 5 step framework for dealing with anger

One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.

Working with Emedica

Emedica offers training courses preparing candidates for, amongst other things, the GP Stage Three Assessment, and this course is second to none.
Having worked with Emedica for over four years, I can attest to the quality of the team they have put together. You’ll get a good feel for what this course includes and how well received it is from the video

The limitations of ICE

The limitations of ICE

After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.

read more
A 5 step framework for dealing with anger

A 5 step framework for dealing with anger

One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.

read more
Working with Emedica

Working with Emedica

Emedica offers training courses preparing candidates for, amongst other things, the GP Stage Three Assessment, and this course is second to none.
Having worked with Emedica for over four years, I can attest to the quality of the team they have put together. You’ll get a good feel for what this course includes and how well received it is from the video

read more
A guide to sharing your consultation

A guide to sharing your consultation

A guide to sharing your consultation Empowering patients to take part in the decision making process Something that is increasingly more important within consultations is the idea of shared decision making and a shared agenda. Most doctors, when asked if they share these aspects of a consultation, will say that they do, however, in reality, […]

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Working as a Patient Simulator (Video)

Working as a Patient Simulator (Video)

Working as a Patient Simulator (Video) Last year I was asked to take part in a short film produced by the Graduate Entry Medicine (GEM) course at the University of Nottingham. The film aims to help demonstrate how patient simulation and their communication skills training sessions work. The UoN GEM students, more than those on […]

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How To Prepare For The CASC Exam – A Strategy Guide

How To Prepare For The CASC Exam – A Strategy Guide

How To Prepare For The CASC Exam A Strategy Guide With the CASC exam costing over £1000 to sit, it’s not something to take lightly. You’ll want to do all you can to ensure you pass the first time. Today we are going to talk about some of the CASC preparation steps you can take […]

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7 Top Tips to Pass Your Exam

7 Top Tips to Pass Your Exam

7 Top Tips to Pass Your Exam Pass First Time Exams are stressful. They are expensive. And they are hard. But after working as an exam actor and as a trainer on more preparation courses than I can count for almost a decade, I have got some really valuable tips to help you through the […]

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GP Receptionist Communication Skills Workshop

GP Receptionist Communication Skills Workshop

GP Receptionist Communication Skills Workshop A Case Study I recently had the honour of working with two local GP Practices, helping to train their reception staff in communication skills and strategies to help in their day to day duties. While designing these workshops I became very failure with the difficulties front line staff face day […]

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A Summary Will Save The Day

A Summary Will Save The Day

A Summary Will Save The Day How to recover from a mind blank We all know how important a summary is during a consultation, but still its easy to neglect to include one when you feel pressed for time. When you have ten minutes to cover a range of symptoms, check red flags, come to a […]

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