What does a typical session include?
A typical communication skills training session would include a discussion of the learners educational needs and what they want to achieve from the session before moving onto a simulation of a relevant communication situation.
For example, a trainee doctor preparing for an upcoming exam may wish to role-play some typical cases such as taking a history from a patient.
Following the role-play there would typically be a feedback session tailored to the learner’s needs.
This process can be repeated again and again to reinforce the learnings over the course of the session.
Where does the training take place?
Sessions can be booked for your place of learning, a private residence or even online via webcam for total convenience.
Are your staff trained medical professionals?
The service provided is communication skills based only with superb facilitation skills. If a medical professional is required for a session and cannot be provided by the client please contact us to discuss your needs and various options.
Will scenarios be provided?
Many clients and learners however have access to scenarios they wish to work on and can provide these in advance of the session so that work can begin right away.
How does the feedback work?
Some clients prefer feedback to be given solely in role, from the patient’s perspective. Others like feedback to be given out of role so that discussion can delve deeper into the learning outcomes.
After close to a decade of working in this sector Ed Kennedy recommends a mixture of the two.
For best results feedback can be given from the patients perspective first then moving on to talk about the session in more depth and explore what strategies worked well and where improvement can be made.
How much does a session cost?
How do I pay?
If you are booking on behalf of a company then an invoice will be provided within 7 days of the session and payment must be made in full within 28 days.
If you are booking as an individual or a study group then a 25% deposit plus estimated travel costs must be made in advance and the remainder of the balance must be paid at the beginning of the session.
All online tutorials must be paid for in full in advance.
The preferred method of payment is PayPal as this provides both parties with a secure and trusted payment channel. Other forms of payment accepted are bank transfer and cash (with a deposit in advance).
I live outside the UK, can I still book a session?
Alternatively, overseas workshops, sessions and courses can be arranged but all travel, accommodation and per diem expenses must be paid in addition to the usual fee. Also, traveling days may incur a fee.