Build Your Communication Skills

Pass exams and advance your career
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All one to one and group training sessions can now be delivered by Skype, Facetime, Microsoft Teams or Zoom.

Services

We use communication skills in every setting we find ourselves in so it’s vital that we are prepared for each situation in advance.

Some of the services available are…

 

CSA Exam Prep

One to One Sessions

agsdi-doctor

GP Stage 3 Prep

agsdi-people

Group Workshops

MRCPsych Exam Prep

GP Receptionist Workshops

Interview Prep

Consultation Skills Training

HOW CAN COMMUNICATION SKILLS TRAINING HELP ME?

Exam Preparation
In many professions, the exams that let you progress now involve a communication element. These are skills that can’t be learned from a book or powerpoint presentation but need to be practiced in a safe and supportive environment. By booking tuition from an experienced trainer, you can build skills and learn strategies to help you pass communication skills exam stations the first time.
Job resilience
Even the best professionals can be worn down from facing constant challenges in their career. Be that dealing with angry people, taking complaints, breaking bad news or facing other distressing emotions. By learning more effective ways of dealing and communication with people, burnout can be avoided. Give yourself a less stressful, more satisfying work day by gaining the skills you need to excel.
Breaking Bad News
There are few things that effect us more than breaking devastating news to someone, knowing the effect it will have on them for the rest of their lives. But when it is done well, you can have a positive effect on someone’s journey. By learning how to use empathy effectively, to pick up cues and support people with compassion you can have confidence you have done right by your patient.
Dealing with anger
When we face someone who is angry, we can feel under attack. The instinct is to either go on the offensive or retreat, neither of which actually help the person we are dealing with process what they are going through and don’t leave us feeling satisfied with our performance. By learning different strategies of how to deal with these situations we can ensure that all parties are satisfied with the outcome.
Improving intersections with colleagues
Everyone has faced difficult conversations with a workmate. These can effect us digitally on a long term basis. Worse, we can fall into patterns of unhelpful communication that can make for a very unpleasant workplace. These situations can be explored and beneficial strategies introduced to improve work relationships for all parties.

The face behind Procommskills

Ed Kennedy

Ed Kennedy initially trained as an actor, performing all over the country and running a professional theatre company. However, more and more he moved into patient simulation and communication skills training. Now, with close to 15 years experience he has worked across the globe with thousands of people looking to advance their careers and build their communication skills. He finds it very rewarding being able to help give professionals the skills they need to make a difference in other peoples lives.

The face behind Procommskills

Ed Kennedy

Ed Kennedy initially trained as an actor, performing all over the country and running a professional theatre company. However, more and more he moved into patient simulation and communication skills training. Now, with close to 15 years experience he has worked across the globe with thousands of people looking to advance their careers and build their communication skills. He finds it very rewarding being able to help give professionals the skills they need to make a difference in other peoples lives.

Testimonals

  • I had an opportunity to work closely with Ed [from Procommskills.com]for a communication skills training course for trainee psychiatrists in Cairo. Ed encouraged direct engagement of the trainees with a friendly and facilitative approach. At the same time, he was also able to clearly identify and indicate where they needed improvement and gave thoughtful feedback on their performances throughout the course. It was a pleasure to work with him, and needless to say, I thoroughly recommend his services for professionals organizing communication skills training.

    Lena Palaniyappan, University of Nottingham SPMM Course

  • Ed’s online sessions are a great way to improve communication skills in a short period of time. I booked the online tutorial sessions to help with my MRCPsych CASC preparation. I could see myself grow in confidence with each practice session. Ed is an experienced exam actor and his feedback was very helpful.

    Dr. Deepa Krishnan, CT3

  • Very professional, well prepared, flexible and patient with us in the development of a therapeutic training video. Above all authentic!

    Dr. Sam Malins - Research Clinical Psychologist

  • I have scored 51/52 in my [GP Stage 3] interview. I would really like to thank my 1:1 trainer Ed Keneddy as he pointed out what I was doing wrong and the tweaks I needed to ace the best results. He was very kind and helped me improve without losing my confidence.

    Emedica Partisipant

  • Procommskills, managed by Mr. Ed Kennedy, familiarises one with the nuances involved in communication and raises one’s self-confidence to tackle any communication hurdle like a professional. It is also an excellent platform for assessment of one’s capability and readiness to take examinations where communication plays a crucial role. As the date for my CASC exam drew near, I participated in a mock examination with Mr Kennedy. This opportunity was integral in polishing my time management and communication skills. Mr Kennedy’s valuable advice also helped me understand the scenarios from the patients’ perspective, which significantly boosted my confidence. Mr Kennedy is a wonderful trainer who is one hundred percent committed to ensuring that his trainees are well equipped with the skills required for smooth and effective communication.

    Dr. Akkshay Iyer, CT3

  • Ed Kennedy is an enthusiastic actor who is dedicated to the roles he plays. His contribution to the training of junior doctors is valued. He is well prepared and always delivers a fantastic performance, portraying various mental illnesses.

    Dr Rochelle Ramkisson

  • This company was booked for the afternoon of July 5th, 2017 to provide our receptionists with strategies and solutions to deal with difficult patient/receptionist situations via role play, case-based scenarios, and forum theatre. I met with Ed twice prior to our afternoon so that we could devise the best training package for our staff needs.

    On the day, Ed and colleague Rhiannon delivered an extremely useful and insightful training programme that all staff members found beneficial. Their non-judgemental, friendly approach ensured that even the staff members who were initially nervous or apprehensive relaxed and joined in with the sessions.

    I can genuinely say that everyone gained from the experience and I have no hesitation in recommending this company to you, whether your receptionists are in need of refreshing their skills, or they are relatively inexperienced in their roles.

    Kim Crossley, Asst. Practice Manager Vernon St and The Lanes Medical Centres

  • I had the pleasure of working with Ed  [from Procommskills.com]  in an international communication skills workshop in Egypt. I found Ed to be an excellent teacher. He has a brilliant aptitude for communication skills, a keen eye for noticing subtle communication errors and a gentle positive attitude in helping his students overcome the obstacles they faced. He is a surprisingly good actor and adapted to his roles with ease and confidence. I have no hesitation in recommending him whatsoever.

    Dr Abhinav Rastogi (Consultant Psychiatrist, NHS)

Proud to work with

Communication Tips

The limitations of ICE

After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.

A 5 step framework for dealing with anger

One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.

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