Build Your Communication Skills

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Services

We use communication skills in every setting we find ourselves in so it’s vital that we are prepared for each situation in advance.

Some of the services available are…

 

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CSA Exam Prep

One to One Sessions

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GP Stage 3 Prep

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Group Workshops

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MRCPsych Exam Prep

GP Receptionist Workshops

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Interview Prep

Consultation Skills Training

HOW CAN COMMUNICATION SKILLS TRAINING HELP ME?

Exam Preparation
In many professions, the exams that let you progress now involve a communication element. These are skills that can’t be learned from a book or powerpoint presentation but need to be practiced in a safe and supportive environment. By booking tuition from an experienced trainer, you can build skills and learn strategies to help you pass communication skills exam stations the first time.
Job resilience
Even the best professionals can be worn down from facing constant challenges in their career. Be that dealing with angry people, taking complaints, breaking bad news or facing other distressing emotions. By learning more effective ways of dealing and communication with people, burnout can be avoided. Give yourself a less stressful, more satisfying work day by gaining the skills you need to excel.
Breaking Bad News
There are few things that effect us more than breaking devastating news to someone, knowing the effect it will have on them for the rest of their lives. But when it is done well, you can have a positive effect on someone’s journey. By learning how to use empathy effectively, to pick up cues and support people with compassion you can have confidence you have done right by your patient.
Dealing with anger
When we face someone who is angry, we can feel under attack. The instinct is to either go on the offensive or retreat, neither of which actually help the person we are dealing with process what they are going through and don’t leave us feeling satisfied with our performance. By learning different strategies of how to deal with these situations we can ensure that all parties are satisfied with the outcome.
Improving intersections with colleagues
Everyone has faced difficult conversations with a workmate. These can effect us digitally on a long term basis. Worse, we can fall into patterns of unhelpful communication that can make for a very unpleasant workplace. These situations can be explored and beneficial strategies introduced to improve work relationships for all parties.

The face behind Procommskills

Ed Kennedy

Ed Kennedy initially trained as an actor, performing all over the country and running a professional theatre company. However, more and more he moved into patient simulation and communication skills training. Now, with close to 15 years experience he has worked across the globe with thousands of people looking to advance their careers and build their communication skills. He finds it very rewarding being able to help give professionals the skills they need to make a difference in other peoples lives.

The face behind Procommskills

Ed Kennedy

Ed Kennedy initially trained as an actor, performing all over the country and running a professional theatre company. However, more and more he moved into patient simulation and communication skills training. Now, with close to 15 years experience he has worked across the globe with thousands of people looking to advance their careers and build their communication skills. He finds it very rewarding being able to help give professionals the skills they need to make a difference in other peoples lives.

Testimonals

Proud to work with

Communication Tips

The limitations of ICE

After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.

A 5 step framework for dealing with anger

One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.

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