Managing Complaints Constructivily
Dealing with Anger
Effective Performance Review
Telephone Communication Skills
Giving Complex Customer Support
And many more areas…
With a variety of options that can be included in each workshop, the sessions are flexible enough to help any team.
Feebback from previous workshops
What did partisipants enjoy about the workshop?
“Consolidation of best practice”
“To be able to listen to my work collegues and talk to them about what they think of my practice and how i talk to patients ”
“Interaction between colleagues ”
- More confident 75% 75%
- Better equipped to deal with angry patients 100% 100%
- Know how to ask tricky questions 75% 75%
- Can better see the patients perspective 50% 50%
- Better equipped to deal with demanding patients 75% 75%
- Feel I can do my job better 50% 50%
- Less confident 0% 0%
- Worry I’m doing things wrong 0% 0%
- No effect 0% 0%
With so many options, it is not feasable to give a price for these workshops here. Options like whether you will require facilitators or will want to use your own team, if you need scenarios creating to suit your learning requirments or will write these yourself or if you want to use forum theatre, role-play or both all effect the final quote.
Please click the button below to send your requirements and any together details so we can build your quote.