The limitations of ICE

The limitations of ICE

After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.

A 5 step framework for dealing with anger

A 5 step framework for dealing with anger

One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.

Working as a Patient Simulator (Video)

Working as a Patient Simulator (Video)

Working as a Patient Simulator (Video) Last year I was asked to take part in a short film produced by the Graduate Entry Medicine (GEM) course at the University of Nottingham. The film aims to help demonstrate how patient simulation and their communication skills...
7 Top Tips to Pass Your Exam

7 Top Tips to Pass Your Exam

7 Top Tips to Pass Your Exam Pass First Time Exams are stressful. They are expensive. And they are hard. But after working as an exam actor and as a trainer on more preparation courses than I can count for almost a decade, I have got some really valuable tips to help...

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