The limitations of ICE
After 15 years of working in communication skills training, all over the world, I’ve more and more come the conclusion that it is of greater benifit to think about the patient’s agenda rather than their ICE.
A 5 step framework for dealing with anger
One of the most unpleasant interactions we can have with other people is those where we are dealing with an angry person.
As a professional, it’s often up to you to take this anger and make the situation more positive, but this is far from easy. When we have someone who is angry, we can feel under attack, we can get defensive and even combative.
A guide to sharing your consultation
A guide to sharing your consultation Empowering patients to take part in the decision making process Something that is increasingly more important within consultations is the idea of shared decision making and a shared agenda. Most doctors, when asked if they share...
How To Prepare For The CASC Exam – A Strategy Guide
How To Prepare For The CASC Exam A Strategy Guide With the CASC exam costing over £1000 to sit, it’s not something to take lightly. You’ll want to do all you can to ensure you pass the first time. Today we are going to talk about some of the CASC...
7 Top Tips to Pass Your Exam
7 Top Tips to Pass Your Exam Pass First Time Exams are stressful. They are expensive. And they are hard. But after working as an exam actor and as a trainer on more preparation courses than I can count for almost a decade, I have got some really valuable tips to help...
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